Last Updated: 2026.07.07
ANM KHMER SABAI (hereinafter referred to as the "Company") establishes this Privacy Policy (hereinafter referred to as the "Policy") regarding the personal information of users collected through the website, mobile application, tourism ticket sales service, digital guide service, and other related services provided by the Company (hereinafter referred to as the "Service").
By using the Service, the user is deemed to have understood and agreed to this Policy.
In providing the Service, the Company may collect the following information.
The Company uses collected information for the following purposes:
When a user registers companion information, the user shall obtain the necessary consent from such companion and provide accurate information to the Company.
The Company uses companion information within the scope necessary to provide the Service, including ticket issuance, identity verification, admission management, confirmation of fee categories, and prevention of unauthorized use.
Payments under the Service are processed through the payment system provided by ACLEDA Bank.
When making a payment, the user shall comply with the terms of use, privacy policy, and other conditions established by the relevant payment service provider.
The Company may collect or use payment-related information (such as payment results and transaction identifiers) within the scope necessary to provide the Service, including payment confirmation, investigation of duplicate payments, refund handling, and prevention of unauthorized use.
The Company may use services provided by third parties for the operation of the Service, payments, analytics, notifications, email delivery, system management, and other necessary operations.
Information collected through such third-party services is handled in accordance with the privacy policy and other conditions of each service provider.
The Company may use cookies, device identifiers, access analysis tools, and other similar technologies to improve the convenience of the Service, analyze usage status, prevent unauthorized use, and improve the Service.
Users may restrict or refuse the use of cookies through their browser or device settings. However, in such cases, some features of the Service may become unavailable.
The Company will not provide users' personal information to third parties except in the following cases:
The Company may outsource the handling of personal information to external contractors within the scope necessary to operate the Service.
In such cases, the Company shall endeavor to ensure that contractors implement necessary and appropriate management measures.
The Service may be provided, managed, or operated in the Kingdom of Cambodia or in other countries or regions.
Users' personal information may be transferred to, stored on, or processed by servers, contractors, payment service providers, or third-party service providers located in the Kingdom of Cambodia, Japan, or other countries or regions.
By using the Service, the user agrees to such international transfers of information.
The Company shall endeavor to take reasonable and appropriate security measures to prevent unauthorized access to, loss of, destruction of, falsification of, leakage of, or other incidents involving collected personal information.
However, due to the nature of Internet communications and electronic storage, complete security cannot be guaranteed.
The Company retains personal information only for the period necessary to achieve the purposes of use, the period required by law, or such other period as is reasonably necessary for legitimate business purposes, including dispute resolution, prevention of unauthorized use, and accounting or tax processing.
Personal information that is no longer necessary to retain will be deleted or anonymized by reasonable means.
Users may, in accordance with applicable laws, request disclosure, correction, addition, deletion, suspension of use, suspension of provision to third parties, or other actions regarding their personal information held by the Company.
To make such a request, please contact the Company using the contact details set forth in Section 18.
After verifying the user's identity, the Company will respond appropriately within a reasonable period.
However, the Company may be unable to respond, in whole or in part, to a request where required by law or for business reasons.
Minors shall use the Service only with the consent and under the supervision of a parent or legal guardian.
The Company handles the personal information of minors appropriately in accordance with applicable laws.
The Company may send users important notices regarding the Service, purchase confirmations, system notifications, support communications, and other necessary notifications.
Where the user has given consent, the Company may also send campaign information, service announcements, tourism information, and other marketing communications.
Users may opt out of receiving marketing notifications by the method designated by the Company. However, purchase confirmations, important notices, legally required notifications, and similar communications may not be subject to opt-out.
The Company may process collected information into a form that cannot identify individuals and use it as statistical information, analytical information, or materials for improving the Service.
In such cases, the Company will take appropriate measures so that specific individuals cannot be identified from such information.
The Service may contain links to websites, services, or applications operated by third parties.
The Company assumes no responsibility for the handling of personal information, content, security, or operation of such external services.
When using external services, users shall review the privacy policy and terms of use of each service provider.
The Company may change this Policy due to changes in laws, changes in the content of the Service, operational needs, or other reasons.
The revised Privacy Policy shall become effective when posted within the Service or on the Company's website.
Where significant changes are made, the Company shall endeavor to notify users by reasonable means.
For inquiries regarding this Policy or the handling of personal information, please contact:
ANM KHMER SABAI
Address
#278, 4th Floor, Room 08, St. 201R, Kilomaetr Lekh Prammuoy, Russey Keo, Phnom Penh, CAMBODIA
Email Address